In the decade since our inception in 2007, Spidertracks has built our name and success on putting customers first and solving their problems in simple yet innovative ways. Driven by the evolving needs of the industry and of aircraft operators, we’ve taken our original groundbreaking product through a number of improvements (we’re now on the Spider 8) by honing in on the customer experience as the lifeblood of our business.
Everything we do is geared towards making flying safer and your life easier — and with that in mind, we’re proud to unveil our latest development: Spider Events.
Spider Events is an event-management solution that interfaces with your aircraft and enables real-time, accurate reporting on specific actions taken by your aircraft or equipment.
Built as a “hardware-as-a-service” model, it’s a revolutionary innovation in the aircraft tracking industry that eliminates both the start-up costs associated with similar offerings and the need to worry about depreciating assets (since the hardware’s included in your monthly subscription).
Spider Events will benefit any operator who needs to understand more about their business than just flight hours over time — and it’s particularly relevant for Australian companies flying during fire season, as it allows you to get NAFC-compliant without any capital investment.
Spider Events grew out of our commitment to engaging with customers, asking them what they need, and building solutions to accommodate their input.
“More and more, we’re seeing our customers aspire to a level of safety above and beyond any regulatory requirement,” says Spidertracks CEO Dave Blackwell. “This comes against the backdrop of a global shortage of pilots, which often leaves operators no choice but to hire pilots with minimum qualifications and experience into their frontline operations. That’s something that drives a ton of anxiety.”
We’re hoping to allay that anxiety with our upcoming innovations (including Spider Events) — and we’re confident we have the talent and creative culture to do it. We also believe that when it comes to experience, we have unique advantages that put us in the best position to meet the needs of the Australian aviation industry.
“At Spidertracks, we approach solving problems for our customers by celebrating our own failures,” says Chief Marketing Officer Todd O’Hara. “We believe that failure on a small scale allows us to be comfortable trying new things — to solve problems in ways others haven’t thought of yet, and to learn and become better rather than just seeing mediocre success.”
We’ve gone through the process of figuring out what does and doesn’t work, and our goal is to share our knowledge with the rest of the field. If we can help prevent even one accident by sharing this experience, then it’s all worthwhile.
Head here to learn more about Spider Events, and feel free to contact us with any questions.