The Value of Person-to-Person Communication: Increase Efficiency and Minimise Losses with Spidertxt 2.0

Nov 08, 2017

The ability to adapt on the fly is important in just about any job — but in aviation, flexibility and adaptability present some particular challenges. When your plans change while you or one of your pilots is in the air, it takes a real toll on your efficiency as an aviation operation and can end up costing you thousands of dollars a year.

So think about how valuable it would be if you were able to quickly and reliably communicate with your aircraft at any time, wherever they are, regardless of whether or not you have reception.

Welcome to Spidertxt 2.0!

What is Spidertxt 2.0?

Spidertxt 2.0 is a two-way communication tool that allows aviation businesses to stay connected to their aircraft, no matter where they are in the world — and it’s the built-from-scratch direct result of customer feedback on their biggest communications needs while flying.

Though most other tracking providers offer something similar, Spidertxt 2.0 is in a category on its own, as it’s the first aviation communication tool to operate on Spidertracks’ branded Global Cross-Channel Communication (GC3) service.

GC3 essentially functions as a giant web, harnessing the power of various channels (including Spidertracks’ partner Iridium, cellular/wifi, and even GSM handsets) to provide customers with comprehensive, constant coverage across the globe. By making use of every channel we can, Spidertxt 2.0 eliminates the need for traditional communication infrastructure — making it invaluable as a means to talk to your crew when they’re out of normal range or in remote regions that lack communications.

How does it work?

To use Spidertxt 2.0, all you have to do is ensure your grounds team have the Spidertracks app installed on their smart phone, and the pilot has paired their smart device with a Spider. Because it doesn’t require a cell connection, Spidertxt 2.0 functions as an independent communication service that allows you to stay in constant contact with your aircraft.

Once you’ve paired your device (be it a cell phone, computer, or tablet), Spidertxt 2.0 gives you the capability to send messages from person to person rather than from number to number, consolidating all your messages into one thread and simplifying communications like never before.

By using Spidertracks’ GC3 service, Spidertxt 2.0 boosts the speed at which your messages are transmitted — a speed that’s further increased by the size of 2.0 messages, which are smaller than equivalent iMessages.

Messages can be sent from and received on any platform or device running on the Spidertracks network. This functionality provides yet another layer of communication capabilities, allowing you to message from ground to ground, air to air, ground to air, or air to ground, as the image below represents:

How Spidertxt works - small.png

It’s truly the most far-reaching, efficient aviation messaging tool to date.

What are the benefits?

Spidertxt 2.0 offers three main benefits for its users: dependable communication across the globe, increased efficiency and minimised losses, and operational simplicity.

Fast, reliable worldwide communication

As we’ve discussed, Spidertxt 2.0 provides you with secure and reliable communication straight to your aircraft’s cockpit. No reception? No problem. Because the tool utilises Spidertracks’ GC3 service to travel along whichever communication channel is available, your messages will always reach the intended recipient no matter where they are.

It’s the ultimate peace of mind.

Increased efficiency and minimised losses

Those thousands of dollars a year in losses we mentioned at the beginning of the piece? With Spidertxt 2.0, they’re a thing of the past. By allowing you to redirect your assets on the go and to adapt to changes in real-time, Spidertxt 2.0 increases your operational efficiency and sidesteps any costly delays.


Unlimited communication on one channel, for one price: Spidertxt 2.0 streamlines your communications in a way few other messaging tools do. It connects all your assets with a single communication service, keeping all your messages in one place and simplifying your overall operations for a smoother-running business.

Want to learn more?

To learn more about Spidertxt 2.0 or to get started with this new tool, head here.


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