Yellowhead Helicopters improve fleet visibility with Spidertracks

Jul 23, 2018

Yellowhead Helicopters is a charter company that does everything from mineral exploration, heliskiing, to firefighting, oil and gas work. Most of Yellowhead’s operations are focused on British Columbia but they operate Canada wide with a fleet of 35 aircraft.

‘’We charter say between 30 and 40 aircraft, which is a good operation number that fluctuating with market demands,’ says Sean Rickards, Yellow’s Director of Operations. ‘’Some of the challenges of maintaining a fleet of our size would include knowing where the aircraft are, getting people and parts, equipment out to the aircraft.

‘’We cover a lot of ground in a short period of time. The systems that we did have in our aircraft were a mixed-bag. A lot of products were archaic so it was time for an upgrade for us. Spidertracks solved the problems of getting the fleet equipped rapidly with very minimal cost.

Kate Biernaski, Assistant to the Director of Operations at Yellowhead says the primary application of Spidertracks is for flight following. ‘’The integration was incredibly seamless. We found every point of it to be very user friendly and simplified. There was no challenge for our crews to adopt this new system or sunset all of our aircraft out of the old system and into the new to keep up with the times.

‘’Spidertracks has made my job easier because I can rely on the information that we are getting. I know that the data feed we are getting is up to date. Having the ability to have situational awareness has really benefitted us.’’

Sean says they give some of our clients the ability to view the Spidertracks, through a web browser or for a login. ‘’If we are on a job that’s out in the middle of nowhere they are monitoring us so we know that we have that connection to them.

‘’Yellowhead Helicopters has been dealing with Spidertracks for about a year now and when we started talking with them Spidertracks was there every step of the way. We’ve brought up potential ideas for them, things that would make our business run better and they’ve been extremely receptive of that.

‘’Just a click and you can connect to Carlos or Todd, and send them the information you need and they obviously spend the time and the effort to know the customer and know what their business in, and get a product that makes sense for them.’’

For Kate having Spidertracks means for the rest of our team that they are all on the same page ‘’. . . we know what to expect of each other, where we can find the information and that it is reliable. We really do have a grasp of the big picture.’’

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